Purchased items must be in their original packaging and in the same condition they were received. Returned items are subject to a 25% restocking fee. Non-returnable items include mattresses, box springs, mattress protectors, sheets, pillows, floor model items, clearance/closeout items and as-is items. Delivery, delivery & installation, custom building, assembly, and shipping are non-refundable. Special orders are non-cancellable. Return window is 7 days from original purchase, and non-returnable 30+ days after purchase.